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Privacy Policy

This Privacy Policy explains how One Zone (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, or contact us.

Last updated: October 10, 2026

Who we are

One Zone operates this online store to sell mobile phones, accessories, and related products. You can reach us at support@onezone-lb.com, or by phone at +9613661834. Our office location is Hamra Street, Beirut, Lebanon.

What personal data we collect and why

Account information

When you register, we collect your name, email address, phone number, and password so we can create and secure your account, manage your profile, and provide order history, wishlist, and address book features.

Orders and shipping

When you place an order, we collect shipping details such as name, phone, email, address, city, country, and postal code. We use this information to process payments, fulfill orders, arrange delivery, and send order confirmations or updates.

Contact messages

If you contact us through our contact form, we collect the details you submit (including name, phone, email, and message) so we can respond to your inquiry.

Cookies and site usage

We may use cookies and similar technologies to keep you signed in, remember cart preferences, improve site performance, and understand how visitors use our store. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

How we use your data

We use personal data to operate the store, process and deliver orders, provide customer support, improve our products and services, prevent fraud or abuse, and comply with legal obligations. We do not sell your personal information.

How long we retain your data

We keep account and order information for as long as needed to provide our services and meet legal, accounting, or security requirements. Contact messages may be retained to help us follow up on your request and improve support quality.

Your rights

Depending on applicable law, you may request access to, correction of, or deletion of personal data we hold about you. You can update many account details from your profile, or contact us using the details above to make a request.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the store after changes means you accept the updated policy.

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